vtrack
Prayerful Hearts Support Services utilizes vTrack for our Electronic Visit Verification (EVV), Electronic Medical Records (EMR), and employee timekeeping needs. Providers use this platform to clock in and out, monitor clients' progress, and complete and verify timesheets.
FAQS
Please see below for frequently asked questions. Here, we've compiled answers to the most common questions our clients and providers have while using the vTrack system. If you can't find what you're looking for, please don't hesitate to contact us directly. We're here to help!
How do I get to the vTrack Help/Tutorial Page?
- You can access the vTrack Help/Tutorial page HERE.
How do I clock-in and clock-out of an appointment in vTrack?
How do I account for a missed or past appointment in vTrack?
- The missed appointment must be within the current pay period in order to add it yourself. If a missed appointment is from a previous pay period, please contact your supervisor.
How do I complete a habilitation note, attendant care note or quarterly reports in vTrack?
- For a video tutorial on how to complete habilitation documentation, click HERE.
- For a video tutorial on how to complete attendant care documentation, click HERE.
- For a video tutorial on how to create documentation for past appointments, click HERE.
- For a written tutorial on how to complete a habilitation quarterly report, click HERE.
Contact Us
Connect with a Prayerful Hearts manager to learn more about the hiring process today!